So, I believed the ad - maybe I just got the backup crew with the backup truck. They arrived on time. They were friendly. They were hung over. The move - 1 bedroom apartment to 1 bedroom apartment 3 buildings over (close enough that they moved my garage refrigerator on a dolly). Was quoted 4 hour window - roughly $450-500. Forward 7.5 hours, one guy passing out in new living room floor, 2 broken dresser drawers & 2 busted dresser feet, scuffed walls in new stairway, and dented/scraped washer (brand new), they hand me an invoice for $869 which included a $75 fuel charge!!! Remember, the refrigerator was walked down the parking lot. Had at least 10 other items broken upon opening boxes. I called my appointment coordinator multiple times - he was always waiting for Julian or Julius (?) to get back to him. No resolution, no apology, no response in the end. My experience was horrible. And Black Tie could not have cared less.